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Open Positions

Lead Bike Technician and Service Manager

Do you consider yourself a wheel building master, suspension expert and custom bike building guru? Want to get the best pay in the industry guaranteed? Want to get the best deals on employee purchases without the big markup? We are looking for a professional Lead Bicycle Mechanic who has over 5+ years experience working as a mechanic in a fast paced bike shop. This position requires the ability to work on all types of bikes from entry level to high end bikes, with an emphasis on wheel builds, suspension service and custom bike builds. Excellent communication skills and patience working with the public is a must. Position is available at our Poway location.

Responsibilities
  • Wheel truing
  • Servicing suspension
  • All high end service including all Full Descender tune-ups
  • Consulting and executing custom bike builds with extreme precision
  • Assist with everyday service board to include:
    • Carry out minor repairs (ie changing flats)
    • Repairing and/or replacing damaged or worn out parts
    • fitting accessories (lights, pannier racks or cycle computers
    • Carrying out routine safety checks
    • Cleaning, degreasing and lubricating bicycles and components
  • Diagnose faults, damage and wear to give accurate estimates to customers, and educating them on and whether repairs are essential or recommended
  • Creating service tickets on POS
  • Fill out detailed records on services that have been performed
  • Assemble new bikes and quality check builds before handing off to customers
  • Educate customers on additional products they may need in addition to their bike
  • Educate customers on how to use and maintain their bike
  • Provide excellent communication with customers in-person, via phone and email
Qualifications
  • Extensive knowledge of the bicycle industry: manufacturers, parts, accessories, etc.
  • Passion for bicycles
  • Team player and have a great attitude
  • Ability to go above and beyond for the customer
  • Ability to complete full tune-ups/bike builds as well as install, repair, service, test and troubleshoot problems
  • Ability to effectively manage time and takes initiative to utilize downtime
  • Ability to work flexible hours and work around a changing schedule (40 hours/week and weekends)
  • Excellent communication, interpersonal and diagnostic skills
  • Ability to work independently without much supervision
  • Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
  • Driver's license and reliable transportation
  • Experience with Lightspeed Retail
  • Completes online education courses during personal time